Start with the broad outline.
The enquiry form asks for a contact preference and contact detail, with optional name, location, request type, consultation format and short description. It also asks you to confirm you are 18 or over; no date of birth is requested. Phone enquiries include an explicit voicemail preference. Do not enter identification, medical information, recipient details or the sensitive message itself.
Where your enquiry goes.
Your enquiry is sent through Resend to ALW’s Microsoft-hosted email inbox. It is used to assess your request and respond using your chosen contact method. There are no uploads, advertising pixels or local-storage copies of form entries. The website does not keep a separate customer database of enquiries.
Email and hosting providers may process message content and technical delivery or access logs, including outside Australia, under their own arrangements. Email is not a vault for sensitive instructions.
Access and retention.
ALW inbox access is limited to the founder and, if authorised, a business partner handling enquiries. Inactive enquiries that do not become customer arrangements are kept for up to 180 days. Deletion from our inbox does not necessarily remove providers’ separate logs or backups immediately. Handling and retention of any later customer records must be agreed separately.
Questions about your information.
Contact anylastwordsenquiries@hotmail.com to ask about access, correction or deletion. Sensitive instructions and recordings require a separately agreed handling process.
Your copy. Your permission.
The intended service provides you with your current approved Final Instructions Record. We do not intend to become the only holder of irreplaceable information. Any use of a client’s story, identity, recording or delivery in marketing requires explicit permission.